Kings Park Surgery, Glasgow
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Patients wishing to order repeat medication have a number of options available:
- Hand your computerised repeat slip in to the prescription desk having marked the required items clearly.
- Call the Practice and select option 2, for the Prescription Line.
- If you have registered for our Online Repeat prescription service, click here.
When ordering via the Prescription Line please make sure to leave your name, date of birth, name of medication and your telephone number.
Should you wish your prescription to be posted back to you, please provide a supply of stamped addressed envelopes at the time of ordering.
The practice operates a prescription collection service with all the local chemists. You can arrange this with the chemist of your choice and they will ensure that they uplift your prescription. You can then pick up your medication directly from them.
Repeat Prescriptions will be ready for collection within 2 working days.
The Practice Policy is that antibiotics will not be prescribed without an appointment with the Doctor or Practice Nurse. No requests for antibiotics should be left on our 24 hour voicemail.
Our Practice covers Glasgow postcode area G44 4** & G44 5** and Lanarkshire postcode area G73 2** & G73 3** only.
To register as a patient at the Practice, you may call in to reception at your convenience. An application to register permanently with a general medical practice (GPR) form and a new patient medical history questionnaire. The GPR forms must be completed and signed for all family members.
We will also need 2 forms of Identification, one must have your current address on it.
When joining the Practice you are registering with The Practice and not with an individual GP. However, you may ask to see any doctor and the Practice shall endeavour to comply with your preference.
PLEASE NOTE THE PRACTICE NOW TAKES ON NEW PATIENTS ON A ROTA BASIS WITH DR KHAN'S PRACTICE. PLEASE CONTACT RECEPTION FOR MORE INFORMATION.
New Patients over 16 years
Upon completion of these forms, one of our receptionists will make you a registration medical appointment with the practice nurse. Please bring your urine sample to this appointment along with all recently prescribed medication.
Change to Catchment Area - Current Patients
In May 2018, the practice changed its catchment boundary area to those stated above. Kings Park Surgery believe that it is in the patient's best interest and to provide a better standard of care, that all patients who have a postcode outside the catchment area should change to a GP closer to their home address.
Currently registered patients, living out with the catchment area who then change to another address that is still outside the catchment area, will be asked to change GP and removed from the Practice List.
For Example, patient living in G72 moves to another G72 address will need to re-register with another practice.
Please contact the Surgery if you wish further information
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Making an appointment
Consultations are by appointment only. Appointment times are between:
Monday 9.00am – 11.30am / 3.00pm – 5.20pm
Tuesday 9.00am – 11.30am / 3.00pm – 6.45pm
Wednesday 9.00am – 11.30am / 3.00pm – 5.20pm
Thursday 9.00am – 11.30pm / 3.00pm – 5.20pm
Friday 9.00am – 11.30am / 2.00pm – 5.20pm
The normal consultation time per appointment is 10 minutes. Some appointments may require a double appointment, therefore please assist the receptionist if she asks the nature of your appointment. If you have multiple problems please don’t be offended if we ask you to return to discuss this in another appointment if we feel we cannot deal with this adequately in the time we have.
Patients who feel have a problem that needs attention on the day and are unable to wait until the next routine appointment, please phone in the morning, before 10am. The receptionist will ask you for a brief description of your medical emergency to allow the GP to assess the urgency of your problem.
Sometimes surgeries have to be changed at short notice. In this respect it is useful for us to have a daytime telephone contact number for patients, e.g. work or mobile phone.
Patients are able to consult with any of the doctors in the Practice.
SMS Text messaging service is now available, please ask reception for more details
The Surgery will remain open until 6.45pm on alternating Tuesday and Wednesday evenings to offer both doctor and nurse appointments.
The doctors are available for telephone consultations daily. Please ask the receptionist who will take your details and request the doctor to phone you. We are unable to give a specific time when the doctor will call but will always endeavour to call back by the end of the day.
General medical advice is available 24 hours per day via NHS 24 by dialling 111. This call is free.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Appointments can be cancelled up to 20 minutes before the appointment time.
If possible please try to telephone before 10.00 am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years
Finding the practice
Access for disabled patients is available at Kings Park Surgery and a specially designed toilet is available within our surgery
Hearing Loops are also available for patients who have difficulty hearing.
If you require any further specific help, please ask at reception.
On street parking is readily available near the practice.
About our practice
Flu Clinics for Patients (UNDER 75 ONLY)
The Surgery will be holding Adult Flu Clinics, with the Practice Nurse/HCA on the afternoons of:
Tuesday 6th November
Friday 9th November
Friday 16th November
Friday 23rd November
Child Flu clinics will be held for 2-5 year old children on Thursday 8th and 29th & Wednesday 14th November Afternoons
Only Patients who are:
Aged 65 and over and/or have underlying health conditions (Such as long term-heart or respiratory disease) are entitled to the free flu jab
PATIENTS OVER 75 PLEASE CONTACT THE SURGERY IN NOVEMBER, APOLOGIES THIS IS DUE TO A VACCINE SHORTAGE
Please phone or speak to Reception to book your appointment.
In October 2018
81 Patients did not attend for their booked appointments
13.5 hours of Clinical Staff’s time wasted
It is extremely important that if you cannot make your appointment that you contact the surgery as soon as possible.
If given notice we are able to offer these appointments to other patients.
Rising numbers of failed attendances has unfortunately led to a significant increase in waiting times for routine appointments.
Patients, who fail to attend without notification on 3 or more consecutive occasions, may result in removal from the Practice List.
The Practice offers a free SMS text message reminder service. Please ensure we have your correct Mobile Phone Number to use this service
The practice is committed to developing the whole Primary Health Care Team to deliver a high quality and cost effective service to our patients. To help achieve this, the whole team will focus on the vision of the practice and uphold the following Mission Statement to have:
- A healthy aligned culture promoting team leadership with shared values.
- A culture which supports flexibility, loyalty, trust, empathy with human treatment taking precedence.
- Strength in consolidation and continuity, valuing information, knowledge, development and stability by having a strong commitment to personal and professional development, good information management and attention to practice procedures and protocols.
- Knowledge networking where we purposefully share our knowledge, structure our work to learn from each other, and strive to work more effectively together to get things done.
- A relaxed, peaceful and safe environment to work in.
- A safe and controlled platform to enjoy and fulfil the human and organisational needs of the internal and external organisations and the patients of the practice.
- An ethos to reinvest wisely and support innovation.